Returns Policy

Returns Policy

We offer exchanges and vouchers as we want you to be happy with your purchases. Our vouchers are also valid for 12 months and can be redeemed online.

We are committed to our customers’ 100% satisfaction. Therefore, if you are not fully satisfied with your purchase, you can send it back within 7 business days after receiving your order via email. A voucher will be sent to use it only through our online shop www.anashihandmade.com

To proceed with the return/exchange of an item purchased in the online store, you must send an email to info@anashihandmade.com explaining the reasons of return/exchange before sending the parcel back.

1. Request the exchange by mail to info@anashihandmade.com within a period not exceeding 7 business days following the date of receipt of the product, letting us know the reason for the return/exchange.
2. Returns will only be accepted if items are:

• • • In its original state, together with any accessory related to them, not being able to be used, washed, or damaged.
    • With their original Labels.
    • In its complete original packaging.
    • Attach the invoice or a copy of it in case of returning part of the order

3. Send the item/s to the following address:

Anashi Handmade

Langwattstrasse 26

8125 Zollikerberg, Switzerland

Important note: Until we receive the item in our warehouse it is under your responsibility.

We recommend that you send us the item by courier or registered mail and that you keep the proof of shipment.

Please note that we are unable to offer refunds, returns, or exchanges on sale items, unless an item is faulty.

Do I have to pay anything for my return/exchange?

The shipping costs of a return/exchange item purchased in our online shop must be paid by the customer. In case the item sent was defective, Anashi Handmade would assume the total cost of shipping for exchange and / or return.

How will I receive the amount of my return?

Once the return is approved, you will receive a voucher with the amount in the same way in which you made the payment.

When will I receive the amount of my return?

When we check that the items are in perfect condition and with the labels, you will receive a confirmation email indicating the amount of your Voucher to be used only in our online shop.

NOTE:

If you provide us with a wrong shipping address, we are not responsible for the reoccurring shipping fee.