We offer exchanges and vouchers as we want you to be happy with your purchases. Our vouchers are also valid for 12 months and can be redeemed online.
We are committed to our customers’ 100% satisfaction. Therefore, if you are not fully satisfied with your purchase, you can send it back within 7 business days after receiving your order via email. A voucher will be sent to use it only through our online shop www.anashihandmade.com
To proceed with the return/exchange of an item purchased in the online store, you must send an email to info@anashihandmade.com explaining the reasons of return/exchange before sending the parcel back.
Anashi Handmade
Langwattstrasse 26
8125 Zollikerberg, Switzerland
We recommend that you send us the item by courier or registered mail and that you keep the proof of shipment.
Please note that we are unable to offer refunds, returns, or exchanges on sale items, unless an item is faulty.
The shipping costs of a return/exchange item purchased in our online shop must be paid by the customer. In case the item sent was defective, Anashi Handmade would assume the total cost of shipping for exchange and / or return.
Once the return is approved, you will receive a voucher with the amount in the same way in which you made the payment.
When we check that the items are in perfect condition and with the labels, you will receive a confirmation email indicating the amount of your Voucher to be used only in our online shop.
If you provide us with a wrong shipping address, we are not responsible for the reoccurring shipping fee.